Privacy Policy

Last updated: July 27, 2026

CAPO Supply (“CAPO Supply,” “we,” “us,” or “our”) respects your privacy. This Privacy Policy explains how we collect, use, disclose, and protect information when you visit www.caposupply.com, submit a form, request a quote, apply for credit, communicate with us, create an account, or use any online store or related service we may offer (collectively, the “Site”).

By using the Site or providing information to us, you acknowledge the practices described in this Privacy Policy. This policy applies to information collected through the Site and related electronic communications. It does not replace any separate privacy notice or agreement that may apply to a specific credit, employment, or commercial transaction.

1. Information We Collect

Information You Provide

Depending on how you interact with us, we may collect:

Contact information, such as your name, company name, mailing address, email address, and telephone number.
Account information, such as usernames, passwords, customer numbers, account preferences, and purchase history.
Quote and project information, including product requests, quantities, specifications, plans, drawings, photographs, jobsite information, uploaded files, delivery instructions, and other details you provide.
Order and transaction information, such as items ordered, billing and shipping addresses, payment status, tax-exemption information, invoices, returns, and related communications.
Payment information. Payment-card and other payment details may be collected and processed by our payment providers. CAPO Supply may receive limited transaction details, such as payment status and the last digits of a payment card.
Credit-application information, such as business ownership details, trade references, banking references, tax identification information, financial information, authorized purchasers, and other information needed to evaluate or administer commercial credit.
Communications, including emails, form submissions, support requests, reviews, survey responses, and records of telephone or in-person communications.
Marketing preferences, including whether you wish to receive promotional email or other communications.

Please do not submit Social Security numbers, bank-account credentials, payment-card details, or other highly sensitive information through a general contact or quote-request form unless the form specifically requests that information and provides an appropriate secure method.

Information Collected Automatically

When you use the Site, we and our service providers may automatically collect technical and usage information, including:

Internet Protocol address;
browser type, device type, operating system, and language settings;
pages viewed, links selected, referring pages, and approximate visit times;
general geographic information derived from an IP address;
cookie identifiers and similar technical information; and
information used to detect errors, fraud, abuse, or security threats.

Information from Other Sources

We may receive information from manufacturers, suppliers, freight carriers, payment processors, credit references, business-information providers, public records, social-media platforms, and other parties involved in a transaction or business relationship.

2. How We Use Information

We may use information to:

respond to questions, quote requests, contact forms, and service inquiries;
identify products, prepare quotes, review plans, and coordinate project requirements;
process, fulfill, deliver, and manage orders, returns, warranties, and payments;
create and administer customer accounts and commercial credit accounts;
evaluate credit applications, verify references, establish credit limits, and collect amounts due;
communicate about orders, deliveries, account activity, product availability, recalls, and service issues;
operate, maintain, troubleshoot, secure, and improve the Site;
measure Site use and understand which pages, products, and services are useful to visitors;
send marketing communications where permitted and consistent with your preferences;
prevent fraud, misuse, cybersecurity incidents, and other unlawful activity;
comply with legal, tax, accounting, safety, and regulatory obligations; and
establish, exercise, or defend legal claims and enforce our agreements.

3. Cookies and Similar Technologies

The Site may use cookies, pixels, local storage, and similar technologies to operate essential features, remember preferences, maintain sessions, support forms and checkout, measure performance, and understand Site traffic.

Some cookies are necessary for the Site to function. Other cookies, such as analytics or advertising cookies, may be optional depending on the tools used on the Site and applicable law. Where required, we will request consent before placing nonessential cookies.

You can control cookies through your browser settings and, when available, through the Site’s cookie-preference tool. Blocking certain cookies may affect Site functionality.

4. Analytics, Advertising, and Do Not Track

We may use analytics providers to help us understand Site performance and visitor activity. These providers may collect device and usage information through cookies or similar technologies.

The Site is not intended to build profiles for unrelated third-party advertising. CAPO Supply does not sell personal information for monetary payment. If our practices change or applicable law treats certain advertising or analytics disclosures as a “sale” or “sharing,” we will provide any required notice and opt-out method.

Some browsers offer a “Do Not Track” signal. Because there is no universally accepted standard for responding to all such signals, the Site may not respond to traditional Do Not Track settings. Where legally required and technically supported, we will process recognized opt-out preference signals, such as Global Privacy Control, for practices covered by applicable law.

5. How We Disclose Information

We may disclose information to the following categories of recipients when reasonably necessary:

Service providers that host or maintain the Site, process forms, send email, provide cybersecurity, support analytics, manage customer relationships, or perform other services for us.
Payment processors and financial institutions that authorize and process payments or assist with commercial credit.
Manufacturers, suppliers, and manufacturer representatives when needed to prepare quotes, verify specifications, source products, process warranties, or fulfill orders.
Freight carriers, delivery services, and logistics providers that transport or deliver material.
Professional advisers, including attorneys, accountants, auditors, insurers, and consultants.
Government authorities or other parties when required by law, subpoena, court order, or legal process, or when reasonably necessary to protect rights, property, safety, or security.
Business transaction parties in connection with a merger, financing, acquisition, sale, restructuring, or transfer of some or all business assets, subject to appropriate confidentiality protections.
Other parties at your direction or with your consent.

We do not disclose customer plans, project files, credit information, or transaction information to unrelated third parties for their independent marketing purposes.

6. Payment and Credit Information

Online payments may be handled by third-party payment processors under their own privacy and security terms. CAPO Supply does not control a payment processor’s independent practices.

Commercial credit applications may contain sensitive business and financial information. We use that information to evaluate creditworthiness, establish and administer credit terms, verify references, prevent fraud, collect amounts due, and comply with legal obligations. Credit information may be shared with financial institutions, trade references, credit-reporting or business-information services, professional advisers, collection agencies, and other parties involved in administering the account, as permitted by law.

7. Data Security

We use reasonable administrative, technical, and physical safeguards designed to protect information from unauthorized access, loss, misuse, alteration, or disclosure. These safeguards may include access controls, secure hosting, encryption in transit, software updates, backups, vendor controls, and employee procedures.

No website, storage system, or transmission method can be guaranteed to be completely secure. You are responsible for protecting your account credentials and promptly notifying us of suspected unauthorized activity.

8. Data Retention

We retain information for as long as reasonably necessary for the purposes described in this policy, including to complete transactions, maintain customer and credit accounts, provide warranty support, satisfy tax and accounting requirements, resolve disputes, enforce agreements, prevent fraud, and comply with law.

Retention periods vary according to the type of information, the nature of the relationship, legal obligations, and operational needs. We may retain deidentified or aggregated information that no longer reasonably identifies an individual.

9. Your Choices

Marketing Communications

You may opt out of promotional email by using the unsubscribe link in the message or contacting us. Even after opting out of marketing, you may continue to receive transactional or service-related communications concerning quotes, orders, deliveries, accounts, warranties, safety matters, or legal notices.

Account and Contact Information

You may request correction of certain account or contact information by contacting us. We may need to verify your identity or authority before making a change.

Cookies

You may control cookies through your browser or any cookie-preference tool available on the Site.

10. State Privacy Rights

Depending on where you live and whether an applicable privacy law covers CAPO Supply, you may have rights to request access to, correction of, or deletion of certain personal information; obtain information about how it is used or disclosed; or opt out of certain sales, sharing, or targeted advertising.

To submit a privacy request, contact us using the information below and describe the request. We may need to verify your identity and authority. Certain information may be exempt from a request, including information that must be retained for transactions, credit administration, security, fraud prevention, legal compliance, or the establishment or defense of legal claims.

CAPO Supply will not unlawfully discriminate against you for exercising an applicable privacy right. An authorized agent may submit a request when permitted by law, but we may require proof of authorization and identity verification.

California Residents

California law may provide eligible residents with rights to know, access, correct, or delete personal information and to opt out of certain sales or sharing. CAPO Supply does not sell personal information for monetary payment. If CAPO Supply becomes subject to additional California disclosure or opt-out requirements, we will provide the required notices and request methods.

11. Children’s Privacy

The Site is intended for business customers and adults and is not directed to children under 13. We do not knowingly collect personal information from children under 13. If we learn that such information was collected, we will take reasonable steps to delete it.

12. Third-Party Websites and Services

The Site may contain links to manufacturers, suppliers, social-media platforms, payment providers, carriers, or other third-party websites. Their privacy practices are governed by their own policies. CAPO Supply is not responsible for the privacy, security, or content of third-party websites or services.

13. Business-to-Business Information

Many CAPO Supply customers and contacts interact with us in a professional or commercial capacity. We may use business contact information to manage accounts, prepare quotes, fulfill orders, communicate about products and services, maintain supplier and contractor relationships, and support ordinary business development.

14. Changes to This Privacy Policy

We may update this Privacy Policy to reflect changes in our Site, services, vendors, or legal obligations. The revised policy will be posted with an updated “Last updated” date. Material changes may also be communicated through the Site or by another appropriate method.

15. Contact Us

Questions, concerns, or privacy requests may be directed to:

CAPO Supply
892 S. Dock Street
Sharon, PA 16146
Phone: (724) 308-6272
Email: manager@caposupply.com
Website: www.caposupply.com