Return Policy

At CAPO Supply, we work to ensure customers receive the correct material for their projects. All returns require prior approval and may be subject to inspection before credit is issued.

Eligible Returns

Standard stock items may be eligible for return when they are:

• Returned within 30 days of the original purchase or invoice date
• Unused, undamaged, and in resalable condition
• In the original packaging, with all parts, labels, and documentation
• Accompanied by the original receipt, invoice, or approved Returned Material Authorization
• Approved by CAPO Supply before being returned

Qualified returns are subject to a 15% restocking fee, unless otherwise approved in writing. Additional manufacturer restocking charges, return freight, or handling fees may apply.

Nonreturnable and Nonrefundable Items

The following items are final sale and cannot be returned, exchanged, or refunded:

• Cut wire, cable, conduit, pipe, or other material cut to a customer-specified length
• Special-order and non-stock items
• Custom, fabricated, assembled, modified, programmed, or configured products
• Products made or ordered to customer specifications
• Opened packages that cannot be resold
• Used, installed, energized, damaged, altered, or incomplete products
• Clearance, discontinued, obsolete, or closeout merchandise
• Hazardous materials or products restricted from return by the manufacturer
• Items specifically identified as nonreturnable at the time of quote, order, or sale

Customers are responsible for confirming quantities, measurements, specifications, voltage, ratings, compatibility, and part numbers before authorizing cut material or special orders.

Defective, Damaged, or Incorrect Material

Claims involving defective products, shipping damage, shortages, or incorrect material must be reported promptly. Customers should retain the product, packaging, delivery paperwork, and photographs until the claim is reviewed.

Manufacturer warranty terms may apply to defective products. CAPO Supply will assist with the applicable repair, replacement, return, or warranty process, but final approval may be subject to manufacturer requirements.

Return Authorization and Credit

No material should be returned without prior authorization. An approved return authorization does not guarantee credit. Final credit is issued only after the material has been received, inspected, and accepted.

Original shipping, delivery, freight, special handling, and expedited charges are nonrefundable. Customers are responsible for return transportation unless the return resulted from an error by CAPO Supply or other arrangements were approved in writing.

Refunds or credits will generally be issued to the original payment method or customer account. Processing time may vary depending on inspection, manufacturer approval, and the original form of payment.

Right to Refuse Returns

CAPO Supply reserves the right to refuse any return that does not meet this policy or the applicable manufacturer’s return requirements.

Return periods, responsibility for return shipping, and restocking charges should be clearly disclosed before an online purchase is completed.